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Just in case you get stuck, we are happy to offer call in support. Our online support system ensures that we can help you most efficiently. All support agents have huge expertise and are ready and waiting to lend you a helping hand. We pride ourselves on surprisingly fast response times to calls, emails, and online ticket submissions.

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FAQ

Frequently Asked Question
  • What is a Try and Buy Service?

This allows the customer to try out their products when it is delivered at their doorstep and to pay only for the items, customers would like to keep. This is a paid service, which applies to most of our products. To access this service the order placed should be of a minimum of worth Rs 999. To avail of this service please mark the tick in front of “Try and Buy” while placing your order. For our new customer’s terms for this service may differ. This service will not be accessible during big sale days but will be available soon after such events.

  • Why are there different prices for the same product? Is it legal?

BuyBuyCart allows independent sellers from all over the places to sell their products on this online platform. The prices of the products are only decided by the seller itself. It may be possible that the same product is being sold at different prices by different sellers. By fulfilling all the legal requirements BuyBuyCart allows all the sellers to present their product on this online marketplace. 

  • I saw the product at Rs 1200 but post clicking on the product, there are multiple prices, and the size which I want is being sold for Rs 1500. Why is there a change in price on the product description page?

As BuyBuyCart allows sellers to sell their products at their choice of price, it is possible that a particular style of an item is being sold at different prices by multiple sellers. The price appearing on the page may not be the lowest price of the product for that particular design. This happens as we select which seller’s price will be displayed. This is done based on various parameters and price is only being considered as one such parameter. Furthermore, you can see various prices offered by different sellers for a particular design once you click on the item.

  • How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If such calls or emails approach you to share your sensitive information like debit/credit card PIN, net – banking or mobile banking password claiming to be one of us, we strongly request you to never do it.

BuyBuyCart never asks for such confidential information from a customer. If you have already done such a mistake then immediately inform it to an appropriate law enforcement agency.

Such baits mentioned below are often used by fraudsters to claim your money:

Congratulations! You are now eligible for our luxury gift card as you have been selected to be a nominee for our ‘Top BuyBuyCart customers’. Please share your debit/credit card details.

Hi, I’m calling from BuyBuyCart. We are excited to let you know that you have just won a coupon worth Rs 5000 on your latest purchase. Please share your debit/credit card details so that the money can be transferred directly to your bank account.

  • How to cancel an order? 

An order can be canceled before it is out for delivery. However, in certain cases of specific logistic partners, this is not applicable. There’s an option for canceling the order under My Orders section. If you are unable to cancel the order online, you are free to refuse it at the time of delivery. 

  • What is BuyBuyCart’s shipping policy? 

We always try to deliver your orders in the best condition. We are known for our on-time delivery service. Based on the amount of your cart, there might be a certain delivery charge. On an order above the threshold value, all the orders are free. 

  • How to check the status of my order?

The status of your order can be checked under the ‘My orders’ section. 

  • How to login to BuyBuyCart?

If you are an old BuyBuyCart customer, you can use your username/email address to login. In case you are new to BuyBuyCart, you need to sign up with a valid email id. 

  • What are the modes of payment in BuyBuyCart?  

BuyBuyCart supports various payment methods

  1. Credit Cards
  2. Debit Cards
  3. Cash on Delivery
  4. UPI Payment
  5. Net Banking
  6. Gift Cards 
  • What to do if my payment fails?

We have one of the strongest and secure servers to deal with the payments made. However, if your payment fails, we suggest you first check your bank details, billing address, and other fields. If the payment gets failed at our end, we will refund the amount back in 7-10 working days after confirmation with the bank. 

  • How can I apply a coupon?

We generally give coupons to our privileged customers. A coupon can be availed on orders before making the payment. The available coupons are shown during payments. Also, we can send coupons via email to our customers. 

  •  What is BuyBuyCart’s Fair Usage Policy?

We generally try hard to give convenience to our clients. In any case, we have seen that a couple of customers misuse our return policy. These customers ordinarily return a large portion of the orders purchased or decide to not acknowledge our shipments. To secure the privileges of our clients, we maintain whatever authority is needed to collect the shipment charge of Rs. 99 for all requests.

  • How are the orders placed at BuyBuyCart delivered to me?

BuyBuyCart has a comprehensive team of delivery agents across various cities. They collect your orders from the nearby BuyBuyCart merchant and deliver the order. 

  • What is BuyBuyCart’s Return Policy?

Our return policy allows you to exchange or return the orders for various reasons. These returns requests must be made within the return period for an item. The product must not be used and should be available with tags in the original condition. Upon contacting us, we will send one of our clients at your doorstep who will check the condition of the items. On a successful quality check, the amount refund request will be initiated in case of returning orders. 

For exchanging an order, the item must not be used and kept under the best condition. Our delivery agent will come to you with the updated item. After a quality check, the previous item will be taken back and the newer will be delivered. 

  • Can we edit or modify the address after ordering?

Yes. You are allowed to modify or change the address before your order has been processed. You can change the address by clicking edit orders online. 

  • After how many days will I receive my refund?

In case you selected Cash on Delivery option to pay, you will not be paid anything. For payments through UPI, credit cards, debit cards, and other online payment methods, the refund amount will be credited in 7-10 working days (Bank Holidays exclude). 

  • How to create a return request?

Our user-friendly website has made the service easy. Simply go to my orders and select the items to return along with the reason to return them. 

  • What if I forgot my username or password?

In case you lost your password, 

  1. Click on forgot password link on the login page. 
  2. Fill your username or email id to recover. 
  3. You will receive a link to change your password. 
  • Can I get my delivery faster?

Currently, we do not have a service like this. We will let you know if we include such a service in the future. However, we assure you of the fastest online delivery.

  • What is Cashback in BuyBuyCart?

A cashback is a special discount offered on various occasions. A percentage of the amount paid by you gets refunded in your account Wallets. Cashback is credited in 3-5 days after the delivery. Cashback is only available for online modes of payment. No cashback will be given for COD orders.

  • Do you give a discount on credit cards?

We frequently introduce discount offers on different cards to benefit our customers. Offers are valid only for online payment. We have already given discounts on all the major bank credit cards. Stay in touch for tempting offers.

  • How to redeem reward points?

Reward points are given to our happy customers on shopping with us. Collect these points to avail of amazing vouchers, gift items, and other coupons.`

  • What are the reward points used for? 

With reward points, you can avail coupons, vouchers, and other amazing offers. You can apply for BuyBuyCart’s premium membership with 50+ reward points.

  • Can I use BuyBuyCart to send a gift?

Yes. You can always choose BuyBuyCart’s gift delivery to make your loved ones feel special. There is an option during checkout to select if you need to deliver the item as a gift. A nominal fee of Rs 25 is charged for gift wrapping.

  • Can I use social login on BuyBuyCart?

You can connect your Facebook account with BuyBuycart for timely updates and amazing offers. With social login, you will easily find items based on your interest.  

  • Can I use the Paytm/PhonePe/GooglePay wallet to pay?

Currently, we support Google Pay and Paytm wallets during checkout. We will surely offer the service of all major wallet providers in checkout to make your shopping convenient.

  • Is there any discount on Bulk Orders? 

Yes. Under our volume-tiered discount scheme, you can avail upto 15% discount on selected items. You can also contact our customer support team for more details on quantity discounts. 

GST benefits are also available on bulk orders.